What do clients think of their bright and intelligent PAs?
Chris Munro and his team of dedicated PAs, for the fourth year running, have been awarded the title of:
"Most Loved Telephone Answering Service in the UK" for the last 4 years : 2013, 2012, 2011 and 2010...
...by "The Best Of" online business directory. "The Best Of" business directory has over 30,000 businesses listed and had Telephone Answering Services from all over the UK reviewed for this award. Chris Munro is delighted that his team are recognised for "constantly giving their all" in performing their daily roles, as members of their clients teams. Chris says with a smile, "Having happy and satisfied clients means that we have a healthy business. Our PA's know they are valued by their clients which means that they continually go that extra mile to make the difference".
The Best Of
We are thoroughly impressed already with the service you have provided us with, most efficient. The service itself also gives us loads of flexibility to go to meetings together, something we have never been able to do in the past without having another member of staff in the office. We know the phone will always be answered by "one of our team", meaning we don't lose the call to voicemail. We will be recommending your service to others.
Please thanks Chris for all his help last week setting up temporary accounts for our business tenants. Our phone line was down for nearly 4 days and having KBVOs continued support meant alot to us,
"We are VERY happy with the level of service we get from our KBVO PAs and I can't think of anything we'd change! We get great feedback from our customers and we take sales from our competitors due to the fact that we can respond quickly to calls and sales enquiries."
Chris from KBVO took the time to listen to and fully understand our situiation before providing any type of solution. When he responded to us, Chris had tailored a bespoke solution for our company (at a very low cost). Now we can truly operate as a 24 hour business without the need for us to be at the office at anytime. Everyone we have dealt with and spoken to at KBVO have been very friendly and helpful. I would have no hesitation in recommending KBVO to anyone looking for a true virtual office service.
You guys are Fantastic! :-)
My Rapid Web Service
"We have used KBVO PAs for several years. We see KBVOs service as an integral part of the servicing of our own customers. As a relatively small player in the mail order and online retail market, KBVOs service is vital to us in several ways. Firslty, because calls are forwarded to my PAs for answering when our internal lines are busy, it ensures we never miss a call. Secondly, it means that whether our own office is manned or not, our calls are still being answered. KBVO are able to take telephone orders for us which saves time and potential missed opportunities. We have found that our PAs take on new instructions from us quickly and efficiently - the very nature of our business means that products and systems do change with some regularity and this has never been a problem for Chris and my dedicated PAs."
Twice Retial Ltd.
"What would I do wthout my lovely team at KBVO? They act as my reception team for my three companies, leaving me to get on with running my businesses. Professional, Friendly and Efficient - and nothing is too much trouble and my customers always complement me on how nice my receptionists are, little knowing that I do not actually have an office! Well done you guys and BIG thanks!"
CGA Sales Solutions Ltd.
"The service you provide us is excellent and meets out high expectations."
Active Window Solutions
"I am very happy with my service in all aspects, thanks to my PAs!"
Ark Fire Protection
"Thanks for your help with our business, I can't think of anything I'd change!"
"Many thanks, great service. You saved the day! Much appreciated Ann."
Susannah, just visited our new customer and she asked that I tell you how professional you were on the phone. Keep up the good work!
Sort My PC
Kirsty, Mary, Penny and Gwyneth are providing a fabulous service. Before we chose KBVO I felt nervous about using a company to manage my inbound phone calls who are not located in my office. I should never have worried or have been concerned as the level of service and effort is fantastic. My PAs do more than just take a message for us. My whole team are really impressed with how our PAs use their initiative and common sense to deal with our diaries and solve problems with callers to assist our staff. "Efficient and very helpful" was the consensus of our clients when we asked form their feedback on the service. I am also becoming aware that we have more complex calls and messages along with some admin tasks that our PAs can take care of. We are extremely pleased that we found this team. My PAs are reliable and trusted.
Atkinson Chartered Accountants.
I found using KBVO to be a great help to our new business. It allowed us to portray the right kind of image to our customers from day one. Chris and his team are always helpful and inparticular when "above and beyond" to help me with an issue that we were having with our telephone line provider.
Complete Publishing Ltd
I found Chris and my PAs some 5 years ago and since then they have been a constant and valued part of our business. An invaluable asset when you really can't be in two places at once!
Chapman & Chubb
Throughout the past seven years we have found across several businesses that KBVO has delivered excellent value for money through my assigned PAs. A professional service from start to finish. For businesses seeking to maintain low overheads whilst promoting a professional front end it makes a lot of sense.
eSift decided to use KBVO as we were finding it increasingly difficult to answer the phones and were conscious that we were missing business because of this however we were not at the stage of needing a full time receptionist. We were recommended KBVO and can honestly say they solved the problem perfectly and at a fraction of the cost. Now if we are on the line or out of the office our overflow calls are diverted to our PAs and our clients get to speak to real people and not an impersonal voicemail. We are emailed a detailed message of who has called enabling us to provide an excellent service to our clients. They also sift out unwanted sales calls and are happy to pass on any messages.
We have been employing the services of Chris's team of PA's (Mary, Ann, Sarah, Gwyneth) for around 8 months and I must say that I have been very impressed with the efficiency and attitude of these ladies. They are always courteous and helpful and I have no hesitation in recommending them to anyone. In addition to their call answering skills ad their immediate messages, I receive email summary update at the end of each day giving all the messages again in the time order it occurred. This has all proved to be very useful to my organisation and we have recently opened a second account with Chris.
Just after we started with you we were asked about our new receptionist. Our customer went on to praise the politeness and professional manner she had as well as his call being answered is a speedy manner. The final outcome has resulted in an order being placed. We have a long standing relationship with this customer so we shared with him that we use KBVO. This surprised him as he felt that it was so good he never realised and didn't think a service like KBVOs could be so good. They came across to him as really being part of our team!
Thank you for your great service. It is always fantastic to hear our customers praise "our" service but we have never had comments about how professional we were answering their calls until your team started.
I have been using you for 12 months and it is the best business decision I have made. My PAs are efficient, friendly and professional. If you cannot answer your business calls professionally then KBVO are the next best thing. Working for yourself from home it is very easy to get disturbed all day with phone calls, my PAs easily solve this problem for me. THANKS A MILLION!
After investing tens of thousands of pounds to open my business we were let down heavily by our telephone line provider! This was a major set back for our business. With the help of Chris at KBVO we had our lines diverted to our named PAs in no time at all. All our calls were answered in my company name and all the relevant details were relayed to me immediately by text. At the end of each day we also received a summary of all messages taken. The result was that we exceeded our total sales target for the first month in the opening week! Also, because each text from our PAs is an enquiry...every message feels like opening a present. Thanks to Mary, Kirsty, Gwyneth and Janice.
I have worked with Mary, Diane, Kirsty and Liz for 5 years. My PAs along with Chris Munro are thoroughly professional and go out of their way to give 100% service. I have no hesitation in recommending them. Question...do you know how many sales you are missing? My team at KBVO make sure I don't miss anything.
I would like to congratulate and commend Chris and his team on the excellent service they have provided for my business over the past 12 months. My business is responsible for delivering a service to over 500 customers and after 26 years in business I feel qualified to recognise when an organisation delivers a high quality service. My PAs have certainly achieved this and more importantly they do it consistently. Chris, Your staff are professional, courteous and well organised. I always recommend your services to my customers and business colleagues and will continue to do so. My gratitude and sincere thanks to "my virtual team".
I have been using Mary, Gwyneth, Ann and Tracey for just over one year and it has transformed my business. All calls are professionally answered and forwarded to me where ever I am and the cover when I am on holiday is invaluable.
I have recommended KBVO to a number of my contacts who have also taken up their service and are also delighted.
Chris and his team support our business in a courteous and professional manner and always have done throughout our years working with them.
We find the service you provide essential to our business which is conducted with professionalism and the urgency that the task requires. We have no hesitation in recommending your service to anyone as it in turn enhances the service that we provide to our customers. Many thanks for your help over the years and may we have many more to come!
I met with the directors and chairman this week and they commented on what a fab service you do and what value for money you are.
NSCHoldings & 3S
They all have an excellent sense of judging urgency of calls, which leaves me time to develop the business. Cost-effective service...couldn't be improved!!!
Thank you for the excellent service and please thank Ann, Mary, Diane and Sandra for being so cheerful. It really helps when people call and cannot get hold of us immediately.
21EM Co Ltd
Allows me the freedom to know someone is handling incoming calls. The staff are friendly, polite and helpful. Enhances the image of my company.
DM Financial Services
Chris Munro and his team set themselves apart from other suppliers by their dedication and attention to detail.
Mark Jennings, Managing Director
I thought that "down-sizing" the business would cause me problems. However, due to the professionalism and efficiency of the KBVO team the transition has been relatively easy and our clients have been unaware of my turmoil.
I cannot think of one thing I would change about the service.
Oregen Computer Training Limited
They have had a very positive impact on the way the business runs. It's hard to imagine now what day to day working life without them used to be like.
1st Nomadic Finance
Thank you so much for providing such an excellent standard of service. Your assistance and efficient response to clients when I am away from the office is very much appreciated.
UK Property Bureau Ltd
Callers refer to you as my secretary. That says it all.
The team have gone out of their way to understand my business and just seem to know what's urgent and what isn't. I can't thank them enough and can't imagine how I would run my business now without them.
An efficient and helpful service at every step of the way, Chris Munro and his team was exemplary throughout the trial period.
Unicorn Interglobal Ltd
Very personable and professional…exactly the impression I know you want to give – and the service I wanted.
Director Practical HR Ltd