Asbestos Removal Telephone Answering Service
Your Asbestos Removal business can be reactive or proactive but when you receive a call it usually a client who requires an immediate response to either calm their fears or to arrange for your team to solve their problem.
Using a telephone answering service allows you to concentrate on your business with regards to developing and also responding as required, depending on the message you receive from your assigned Personal Assistants.
Although there is always office administration to be done, the need to just have your phones covered by a full time employee is is an added cost which can be done without. Your assigned PAs will only answer when you phone is unanswered or engaged. You can then focus your energy on your business without worrying about missed calls.
It is a cost effective solution to have a known and trusted telephone answering service answering your calls which would normaly have been missed. Each job is important and can lead to many other sites being commissioned.
Details you need from inbound calls can be as follows although you can determine what is needed:
- Full Name
- Business name (or private enquiry)
- Address of site/house
- Contact number (landline / mobile / email address)
- Reason for call
- Location the enquiry is about
- How they heard about you
As you named PAs already have experience in answering calls from worried businesses and public. Ensuring a professional telephone answering service is in place increases the trust and confidence for your callers. Rather than relying on a voicemail asking for callers to leave a message they know that action is being taken. Getting the appropriate details sent immediately to your phone gives you the edge to respond quickly, help the caller and make that appointment!