KBVO - Your Virtual Office and Telephone Answering Service - run by Chris Munro and his team of dedicated PAS have been awarded the title of:
Most Loved Telephone Answering Service in the UK 2010...
by "The Best Of" online business directory. "The Best Of" business directory has over 30,000 businesses listed and has Telephone Answering Services listed all over the UK. Chris Munro is delighted that his team are recognised for "giving their all" in performing their daily roles, as members of their clients teams. Chris says with a smile, "Having happy and satisfied clients means that we have a healthy business with staff who are valued because they go that extra mile to make the difference for our clients".
Margaret and David Smith
The Best Of
Just after we started with you we were asked about our new receptionist. Our customer went on to praise the politeness and professional manner she had as well as his call being answered is a speedy manner. The final outcome has resulted in an order being placed. We have a long standing relationship with this customer so we shared with him that we use Kendlebell. This surprised him as he felt that it was so good he never realised and didn't think a service like Kendlebells could be so good. They came across to him as really being part of our team!
Thank you for your great service. It is always fantastic to hear our customers praise "our" service but we have never had comments about how professional we were answering their calls until your team started.
Mark Simmonds
HTS Systems
I have been using you for 12 months and it is the best business decision I have made. My PAs are efficient, friendly and professional. If you cannot answer your business calls professionally then Kendlebell are the next best thing. Working for yourself from home it is very easy to get disturbed all day with phone calls, my PAs easily solve this problem for me. THANKS A MILLION!
Colin Shipton
Intrafusion
After investing tens of thousands of pounds to open my business we were let down heavily by our telephone line provider! This was a major set back for our business. With the help of Chris at KBVO we had our lines diverted to our named PAs in no time at all. All our calls were answered in my company name and all the relevant details were relayed to me immediately by text. At the end of each day we also received a summary of all messages taken. The result was that we exceeded our total sales target for the first month in the opening week! Also, because each text from our PAs is an enquiry...every message feels like opening a present. Thanks to Mary, Kirsty, Gwyneth and Janice.
Andrew Sacre
Cabriolet Coupe
I have worked with Mary, Diane, Kirsty and Liz for 5 years. My PAs along with Chris Munro are thoroughly professional and go out of their way to give 100% service. I have no hesitation in recommending them. Question...do you know how many sales you are missing? My team at Kendlebell make sure I don't miss anything.
Murray Wilkinson
Camargue
I would like to congratulate and commend Chris and his team on the excellent service they have provided for my business over the past 12 months. My business is responsible for delivering a service to over 500 customers and after 26 years in business I feel qualified to recognise when an organisation delivers a high quality service. My PAs have certainly achieved this and more importantly they do it consistently. Chris, Your staff are professional, courteous and well organised. I always recommend your services to my customers and business colleagues and will continue to do so. My gratitude and sincere thanks to "my virtual team".
Brian Hamilton
Hire-Archy
I have been using Mary, Gwyneth, Ann and Tracey for just over one year and it has transformed my business. All calls are professionally answered and forwarded to me where ever I am and the cover when I am on holiday is invaluable.
I have recommended KBVO to a number of my contacts who have also taken up their service and are also delighted.
Catriona Cripps
Wildcat Solutions
Chris and his team support our business in a courteous and professional manner and always have done throughout our years working with them.
We find the service you provide essential to our business which is conducted with professionalism and the urgency that the task requires. We have no hesitation in recommending your service to anyone as it in turn enhances the service that we provide to our customers. Many thanks for your help over the years and may we have many more to come!
Clive Magde
Telecom Scotland
I met with the directors and chairman this week and they commented on what a fab service you do and what value for money you are.
Tamson Russell
NSCHoldings & 3S
They all have an excellent sense of judging urgency of calls, which leaves me time to develop the business. Cost-effective service...couldn't be improved!!!
Thank you for the excellent service and please thank Ann, Mary, Diane and Sandra for being so cheerful. It really helps when people call and cannot get hold of us immediately.
Mark Dix
21EM Co Ltd
Allows me the freedom to know someone is handling incoming calls. The staff are friendly, polite and helpful. Enhances the image of my company.
David Mulholland
DM Financial Services
Chris Munro and his team set themselves apart from other suppliers by their dedication and attention to detail.
Mark Jennings, Managing Director
Cynosure
I thought that "down-sizing" the business would cause me problems. However, due to the professionalism and efficiency of the Kendlebell team the transition has been relatively easy and our clients have been unaware of my turmoil.
I cannot think of one thing I would change about the service.
Sue Cooper
Oregen Computer Training Limited
They have had a very positive impact on the way the business runs. It's hard to imagine now what day to day working life without them used to be like.
Mark Galbriath
1st Nomadic Finance
Thank you so much for providing such an excellent standard of service. Your assistance and efficient response to clients when I am away from the office is very much appreciated.
Mike Schirn
UK Property Bureau Ltd
Callers refer to you as my secretary. That says it all.
Michale Hamilton
The Hamiltons
The team have gone out of their way to understand my business and just seem to know what's urgent and what isn't. I can't thank them enough and can't imagine how I would run my business now without them.
Angela Rhodes
Crispin Rhodes
An efficient and helpful service at every step of the way, Chris Munro and his team was exemplary throughout the trial period.
Kathryn
Unicorn InterGlobal Ltd
Very personable and professional…exactly the impression I know you want to give – and the service I wanted.
Paula Fisher
Director Practical HR Ltd
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