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FAQ's



Main questions to ask when choosing a Telephone Answering Service:

Q1: Can I try your Answering Service and all associated services for free before signing up?

Q2: How do Answering Services receive and answer calls?

Q3: What hours are covered by the Answering Service?

Q4: Who will actually answer your calls? Anyone… or specific people who know and understand my requirements?

Q5: How do the your PA’s know which business is being called?

Q6: Can I still use my own business telephone number even though you are diverting it to the personal answering service?

Q7: How do you divert your calls?

Q8: Can you supply National, Free &/or Local rate phone numbers?

Q9: What type of businesses do you deal with?

Q10: Do I have to sign up for a contracted period of time?

Q11: Can I adjust your service package every month to suit your business?

Q12: Can you send my messages immediately and if you can, what methods can you send them by?

Q13: Can you supply an end of day message summary which details all messages taken on that particular day?

Q14: Can important calls be transferred directly to me or one of my team?

Q15: What types of Answering services do you provide :e.g : Platimun, Gold, Silver & Bronze?

Q16: Can I have more than one business through the service and can it be answered as a truly separate company?

Q17: Can I have a dedicated fax line to receive faxes on my behalf?

Q18: Can a Diary be managed on my behalf?

Q19: Can simple information only telephone lines be supplied for specific periods of time?


   
 

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