Pay As You Go (PAYG) Telephone Answering Service is not the same as other services...
...in fact each service type has its own niche, you just need to select the best one for you
You must choose wisely when you select your new team of Virtual PAs as there are various services on offer
which will perform to their abilities and service levels. Your business is important and must select your new
team which can support your requirements and also grow with your business.
What are the various types of services on offer:
Call CentresLarge organisations who work in volume processes and scripts.
PAYG or Pay As You Go Answering Services (relatively new but merely filling gaps of spare capacity)Organisations who will have operators/agents that answer your calls and forward messages. Many will charge
per call or minute and also if you want the message texted to your phone. This means that you can be paying for
wrong numbers and unwated sales calls. Pay As You Go will initially attract a greater number of SME clients but
when an operator/agent is answering for many companies how can they possibly have assigned clients, who they
work with and know the staff and business? Also be aware that PAYG doesn't mean there is no monthly minimum
charge. Check the terms and conditions as many charge a fixed fee regardless of whether you have any calls or not.
Telephone Answering ServicesBusinesses who will answer your calls and you may, when on certaing packages, you may be assigned a PA as your
main contact. When they are not available the one of many another PAs in the centre will answer.
OR
Personalised (Named PAs : Mary, Liz, Ann & Sandra) Telephone Answering Serivces from just £35+VATWhat is the difference? Which actual service suits your business will come down to personal preference and rarely
price. The value you get from choosing the right team will pay dividends going forward. With a Personalised
Telephone Answering Service you are assigned named PAs. Your PAs will not only answer your calls and give a
high level of customer service but will also ensure that you are always on the most cost efficient package (saving you
the job of always checking yourself). In fact you will actually find this service cheaper than any other as a personlaised
team who get to know you and vice versa will give continuity and build trust. Additional refined services are not offered
by the cheaper providers who will end up costing you money and provide differing customer service levels.
Kendlebell have always been and will always remain as a Personalised Telephone Answering Service. This
way you are guaranteed a service from PAs who are part of your team. They understand you business
and how things work, when you are in or out and the details you need from callers. With this knowledge you
may well find that more "non revenue generating" duties (All Services) are passed to your PAs, who then save you
further costs as they are available when required and are not full-time under utilised staff needing paid!
To find out more details please call 0800 955 6488 and chat through your needs with us. We are happy to help
with advice and more details on our services. We even offer a Free Trial of our Personalised Service
so you can experience our service without obligation (just the risk that you will want to continue after the trial).
Remember: Pay As You Go along with Call Centres and Standard Answering Services will work if it doesn't matter who
answers your calls. We believe it does matter who answers your calls. The experience callers receive when they are
greeted by the same professional and cheerful PAs makes the difference between your calls just being answered
and your calls being of value. Call 0800 955 6488 and we can have your Personalised Telephone Answering Service
up and running in 24 hours.
Services
