Pay As You Go (PAYG) Telephone Answering Service is not the same as other services...

...in fact each service type has its own niche, you just need to select the best one for you

 Call Centres (Is this really the image for your business?)

• Large organisations who work in volume processes and scripts. To personalise this service is very, very difficult.

 PAYG or Pay As You Go Answering Services (relatively new but merely filling gaps of spare capacity).

• Organisations who will have operators/agents that answer your calls and forward messages - no personalised touch.
• Many will charge per call or minute and also charge if you want your message texted to your phone.
• This means that you can be paying for wrong numbers and unwanted sales calls and calls that are hang ups.
• Pay As You Go will initially attract a greater number of SME clients but when an operator/agent is answering for
• many companies how can they possibly have assigned clients, who they work with and know your staff and business?
• Also be aware that PAYG doesn't mean there is no monthly minimum charge. You will find a minimum spend is a condition of service.
• Check the terms and conditions as many charge a fixed fee regardless of whether you have any calls or not.

 Telephone Answering Services (Where is the personal touch?)

• Businesses who will answer your calls and you may, when on certaing packages, you may be assigned a PA as your main contact.
• When they are not available the one of many another PAs in the centre will answer.
• Similar to a Call Centre but on a smaller scale.
• Lack of processes and systems prevent the personalised touch. 

 Personalised Telephone Answering Serivces from just £35+VAT (Named PAs : Mary, Liz, Ann & Sandra) 

• The Service you choose must suit your business and will come down to personal preference and rarely anything else.
• You get value from choosing the right team and this will pay dividends going forward. 
• With a Personalised Telephone Answering Service you are assigned named PAs.
• Your PAs will give a high level of customer service and will also ensure that you are always on the most cost efficient package.
• In fact you will actually find this service cheaper as you are not charged for sales or unwanted calls. 
• Your dedicated assigned team will give continuity and build trust. 
• Additional refined services are not offered by the cheaper providers who will end up costing you money and provide differing customer service levels.