Virtual Reception Services assist or replaces the need for Reception Staff!
With technology progressing so quickly your business can now control many daily activities via an
outsource model. This reduces your costs whilst improving service levels and your time management.
You need your staff to utilise their working day fully which therefore ensures your business is as efficient
as possible. With virtual reception services in place you can control the flow of information which is
received by telephone calls in such a way that every message is logged and sent to the appropriate person
(whether they are in the office or working remotely).
As the Virtual Reception Services model is activity based you can utilise this service at times when your
business requires it. There is no need to ask for additional support or bring in more people because
you have sickness or holidays. Taking the pain away of not answering the telephone calls eases your work
load, allowing you to carry on running your business. Your reception service also allows your staff to concentrate
on their own work rather than answering everyone elses telephone calls when they are not at their desk.
You are assigned PAs (Mary, Liz, Ann and Kirsty) become part of your team and get to know you, your staff,
regular callers and what you do and how you do it ... just like a team of receptionists would in your office. This
way of working builds trust and gives you continuity of service.
Virtual Reception Services are Personalised telephone answering services which are set up to deal with the
requirements of managing inbound calls (orders, enquiries, service, account queries etc.) . This replaces the
need for multiple or indeed any staff at reception.
Examples of the reception scenarios that can crop up for companies using a receptionist:
Who is in which department and if they are in or out who gets the message? Your assigned PAs know. Who would like calls transferred through and who would prefer messages? Your assigned PAs know. Do urgent messages get copied to a whole department when no-one is available? Your assigned PAs know. What is the esculation process for emergencies? Your assigned PAs know. What calls are to be screened out (sales / unwanted)? Your assigned PAs know. Many processes are unique to your business and your PAs (e.g.: Sandra, Diane, Mary and Kirsty) will know them!Please feel free to call on 0800 955 6488 and chat through any questions you may have. We will be delighted to
assist in any way we can.
Services
