Diverting your business telephone to another number should not be difficult!
When you need to divert your calls from your business telephone it should be a simple and quick process.
There are a few main telecom companies who supply phone lines to businesses.
These are BT, Virgin and NTL Telewest.
Your choice of divert is simple as there are only ever three diverts needed. These are:
Divert All Calls
Divert When engaged
Divert when unanswered
You can combine the above diverts to cover for all eventualities.
As a business you will either use standard analogue lines or Digital lines. If you are
unsure which types of lines you have then call us on 0800 955 6488 and we can advise.
A sample of the divert process you would have is shown below. This is for BT analogue lines. Probably
the most common for SME's.
For BT customers (contact us if you are with another provider as their codes are usually very similar):
To divert ALL calls:
We recommend this option if the office is unattended.
Press * 21 * enter the number that you are diverting to and then press #
To check that it is on, press * # 21 #
To switch it off, press # 21 #
To divert calls that are unanswered in 15 seconds
Press * 61 * enter the number that you are diverting to and then press #
To check that it is on, press * # 61 #
To switch it off, press # 61 #
To divert calls when your phone is busy
We recommend this option if the office is staffed.
Press * 67 * enter the number that you are diverting to and press #
To check that it is on, press * # 67 #
To switch it off, press # 67 #
You can and should always use both * 61 and * 67 diverts together as this covers all eventualities. By using these two diverts together you can still answer all calls that come through whilst having the knowledge that if you can't answer then your diverts kick in and your assigned PAs take care of your caller.
NB: We are only too happy to assist with your divert set up or just to give advice.
Click on the links below for other useful bits of information:
Call us now on 0800 955 6488 if you have any questions you would like to ask.