Which type of service suits your business...Call Centre or Personal Assistants?
Knowing you have a need for someone to answer the calls you can't is one thing but how do you choose
the best partner to work with? After all, it can be a frightening thought to let a stranger answer your calls.
With Kendlebell we have worked hard over the last 12 years to ensure you can be not only extremely
comfortable with how your phones are answered but also have direct contact with your PAs.
A call centre can be effective for certain types of businesses but they are impersonal and the caller generally
knows that they have come through to one. The noise of all the operators taking and the sound of the
keyboards can be of putting your callers. Will they be asking themselves " Am I important to this company or
am I just a number?"
With your Personal Assistants you have the knowledge that e.g: Mary, Ann, Kirsty and Gwyneth are answering
your calls. You can call themduring the day to update them on your movements or just email if you are too
busy. Having the comfort of a team being available just when you need them is liberating.
Your Personal Assistants will:
Know who you are, what you do and how you do it. Answer in your company name. Take a detailed message, capturing the information you need. Send you the message or transfer the call to you (if you have other staff then your PAs will do this for them also)We take great care in how we actually take each message to ensure their is no "Call Centre" experience.
From the moment we answer your call we follow specific steps to give a high level of customer service.
If you have any questions please feel free to call us on 0800 083 2223.
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