Each new client is called by their Franchisee or individual personal assistants to introduce themselves and   discuss their personal requirements from the service.

  Free one-week trial to establish quality and value of service

  Each client is assigned 3 named personal assistants

   Personalise how you require the telephone to be answered

  Personalise the specific information your personal assistants are to retrieve from each call. Messages are relayed immediately to the client or the specific person of the business by text, email, fax, pager or voice.

  Access to their Franchisee / personal assistants to update them on the client’s movements, new business updates and expected important callers.

  End of day summaries of all messages taken for the whole team are relayed to the chosen person/team by email or fax.

This service comes in a range of monthly packages. Each package has a different amount of messages included, to suit different sizes of businesses or businesses at different times throughout the year. Importantly, each package has the same service level so no matter the size or requirements a business has, it will always be afforded the required level of attention.

Phone answering services in the UK are becoming increasingly popular as more and more businesses are discovering the benefits of outsourcing. Our answering service is the market leader in the UK because we provide a personalised call answering service. Every client is assigned with 2 to 3 named PAs who will know about you and your business. Our call management system allows our PAs to immediately identify where each call is coming from, your business details are displayed on the screen so our PAs have all the information they need at their finger tips. There are no administration fees for our answering services, therefore offering a cost effective solution for your company.

We ensure that our PAs are able to provide a ‘personal touch’ thereby providing an excellent first impression to potential and existing customers. Our Personal Assistants work with each client to build upon their expertise in call handling, increasing their knowledge of your company and becoming part of your team. As part of our unique service our PAs will relay your messages by email, SMS text or fax, whichever you prefer.

At Kendlebell we realise that our clients needs vary, we therefore offer a flexible service with packages to suit your company’s best interests and allow you to change the service you require each month. We provide a full time personalised voicemail only service as well as call patching giving your business all the flexibility it needs.

At Kendlebell, we will monitor and recommend changes to your current package to ensure you get the best possible service. Our clients are able to call their Personal Assistants and Franchisee directly at anytime during the working day to discuss any work matters or queries you may have, giving you complete peace of mind, we guarantee our clients a close relationship, as well as trust and confidence in their 3 named personal assistants.

Our personal service can greatly benefit small scale companies and home run companies because we offer many solutions, for example, a shortage of staff at critical times, losing customers when they call out of business hours, missing calls during meetings. Every call is answered by our experienced PAs promptly and answered in your company name. Your account can be updated and changed whenever you want giving the flexibility you need to run your business efficiently. We ensure that our PAs use their expertise to give an excellent and professional impression, responding quickly to new enquiries.