When our clients require to manage departments of one business or have more than one business supported by Kendlebell, we offer the ability to add totally separate business telephone lines which are answered as separate departments / businesses without having to pay for individual packages. All messages which are taken on additional business lines are included in the total amount of messages of the main package.

This can be added to any Kendlebell package.

UK’s leading provider for virtual office services, Kendlebell provides excellent quality of service that you would expect from a nationally promoted brand. Our services cover everything from inbound fax management (received in hard or soft copy) to providing prestigious businesses addresses. Our professional and friendly PAs pass all messages immediately through to our clients using e-mail, SMS text, fax or pager, whichever our client prefers.

Voice Messages are collected each morning and again passed to each client, messages can be passed on to each client as often as they request. Each client has a team of two to three named Personal Assistants who are both experienced and knowledgeable about your business, allowing your company to retain a personal and professional image.

You can speak with your three assigned named personal assistants at any time during office hours. You can choose your own prestigious UK business office address from our extensive list, we have available a choice of addresses for cities and towns all round the UK. In addition, we provide each client with an exclusive telephone number and will provide additional business telephone lines where requested. Our professional personal telephone answering service is part of our virtual office services and this professional and personal approach is applied to all of the services we offer.

We will ensure that all incoming and outgoing mail is sorted and forwarded to you straight away or as often as you request. Our PAs will transfer your calls whenever you’re available, provide general information and relay messages when you’re not available. We provide a voicemail only service– 24hrs / 365 days per year so you need never worry about missing a call from existing and potential customers. Experienced PAs will provide diary management and take sales orders on your behalf, allowing you to get on with running your business.

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Call centre services are an integral part of the virtual office services we provide. With our call centre management system and experienced PAs, all response calls are efficiently and effectively managed. We offer a call delivery solution with outstanding management of customer relationships, giving you confidence to outsource your call centre services.

Our PAs will have a good knowledge of you and your business, this is beneficial to your business as we ensure your existing and potential customers get the impression that they are talking to one of your own staff and any queries they may have can be answered correctly.

As every client is allocated 2-3 PAs as part of our unique service, they are able to get to know not only your business but also your customers, creating a more personal and friendly experience whenever they call up, therefore a professional image and giving the impression that they are speaking to one of your own staff. Your customers will be able to speak to the same friendly, professional and knowledgeable person every time they call. If necessary, we can forward calls onto a nominated number when requested.

As an additional part of our service we monitor the number of calls you receive, what time of day the calls arrive, and the duration of each call and report this back to you for your information. At Kendlebell we do our utmost to help you run your company to the best of your ability which is why our services include; assessing promotional activity, managing report facilities, planning staff resources, and reducing business overheads.

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