Personal Telephone Answering Service

When you choose Kendlebell to work as part of your team there are a few points to remember:

 

  Your Free one-week trial to establish quality and value of service.

  When you start, you are called by your PAs to introduce themselves and discuss your personal requirements.

  You will be assigned personal assistants who become poart of your team.

 You should Personalise how you require the telephone to be answered.

 You should Personalise what information your PAs are to retrieve from each call and also how you want to receive your messages.

  You can contact your PAs by phone or email in order to update them on your movements, new business updates and expected important callers.

 At the end of day each day your messages are summarised and emailed to you or members of your team.

 

 

Your telephone answering service comes in a range of monthly packages. Each package has a different amount of messages included. Each package will suit your business at various times throughout the year. You can change your package each month, in fact we monitor your activity and prompt you should you be better on a different package. Each package has the same service level so no matter the size or requirements a business has, it will always be afforded the required level of attention.

 

 

 

General Information about Telephone Answering Services:

Telephone answering services in the UK are becoming increasingly popular as more and more businesses are discovering the benefits of outsourcing this type of activity. Our answering service is different from call centres as your service is personalised. You are assigned named PAs who will know about you and your business. Our call management system allows your PAs to immediately identify your calls. Your business details are displayed on their screen so that your PAs have all the information they need to support your business. There are no hidden fees for your telephone answering service therefore providing a cost effective solution for your company.

We ensure that our PAs are able to provide a ‘personal touch’ thereby providing an excellent first impression to potential and existing customers. Your PAs work with you ongoing and build upon their expertise in your business, increasing their knowledge of your company and becoming part of your team. As part of our superior service your PAs will relay your messages immediately by email, SMS text or fax, whichever you prefer.

At Kendlebell we realise that your needs vary, we therefore offer a flexible service with packages to suit your company’s best interests and allow you to change the service you require each month. We provide many services such as call transfer giving your business all the flexibility it needs. 

Your PAs monitor and recommend changes to your current package to ensure you get the best possible service. You are free to call your PAs at anytime during the working day to discuss any work matters or queries you may have, giving you complete peace of mind. We guarantee you a close relationship, as well as trust and confidence in your team of named PAs.

Our personal service can greatly benefit large, small and home run companies because we offer many solutions, for example, a shortage of staff at critical times and missing calls during important meetings. Every call is answered by your PAs promptly and answered in your company name. Your account can be updated and changed whenever you want giving the flexibility you need to run your business efficiently. We ensure that our PAs use their expertise to give an excellent and professional impression, responding quickly to new enquiries.