Additional Business Lines

 

Do you require to manage departments of one business or have more than one business that needs telephone answering support? You now have the ability to add totally separate business telephone lines which are answered as separate departments / businesses without having to pay for individual packages.

 

If you have more that one business then you can easily set up your service to answer each business separately. You simply choose a package which suits the total volume of messages you expect to receive over all businesses.

 

 

Advise how many additional business lines you need ( 1 or more)

Add more lines at any time

Each additional business line is only on a one months notice period

Each business receives their own messages and end of day summaries

The total amount of messages from all businesses are combined and are set against your chosen package 

Additional lines can be added to any Kendlebell package.

 

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 UK’s leading provider for virtual office services, Kendlebell provides excellent quality of service that you would expect from an award winning service. Our services cover everything from online diary management, Additional business lines, Virtual 01 and 02 Local Numbers to providing UK businesses mail forwarding addresses. Your professional and friendly PAs pass all your messages immediately through to our clients using e-mail, SMS text, fax or pager, whichever our client prefers. At the end of each day you also receive a message summary by email.

Your PAs main hours are 08:30hrs  to 18:00hrs Monday to Friday. Out with these hours you have a personalised voicemail or you can choose live 24 / 7 cover. Voice Messages are collected each morning and again passed directly to you as a transcribed message. Your PAs will be both experienced and knowledgeable about your business, allowing your company to retain a personal and professional image.

You can speak with your assigned PAs at any time during office hours. You can choose your own prestigious UK business office address from our extensive list, we have available a choice of addresses for cities and towns all round the UK. In addition, we provide each client with an exclusive telephone number and will provide additional business telephone lines where requested. Our professional personal telephone answering service is part of our virtual office services and this professional and personal approach is applied to all of the services we offer.

Click here to see virtual office information page

 

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Call Centre Services

 Call centre services are an integral part of the virtual office services we provide. With our call centre management system and experienced PAs, all response calls are efficiently and effectively managed. We offer a call delivery solution with outstanding management of customer relationships, giving you confidence to outsource your call centre services.

Our PAs will have a good knowledge of you and your business, this is beneficial to your business as we ensure your existing and potential customers get the impression that they are talking to one of your own staff and any queries they may have can be answered correctly.

As every client is allocated 2-3 PAs as part of our unique service, they are able to get to know not only your business but also your customers, creating a more personal and friendly experience whenever they call up, therefore a professional image and giving the impression that they are speaking to one of your own staff. Your customers will be able to speak to the same friendly, professional and knowledgeable person every time they call. If necessary, we can forward calls onto a nominated number when requested.

As an additional part of our service we monitor the number of calls you receive, what time of day the calls arrive, and the duration of each call and report this back to you for your information. At Kendlebell we do our utmost to help you run your company to the best of your ability which is why our services include; assessing promotional activity, managing report facilities, planning staff resources, and reducing business overheads.

Click here for more information about our call center services