This business had the staffing requirements it needed to support their client base but as the business grew the office needed support for overflow calls on certain days.

Kendlebell assigned named PA’s to take calls which were engaged or unanswered in the clients office. This removed pressure on the clients staff during peak times and allowed them to continue to focus on their priorities. Soon this service grew to allow more quality time for the staff to deal with their work throughout the week.  The Kendlebell PA’s now know regular callers and understand the business requirements which mean that the correct staff receive their messages directly via sms, email and fax (whichever the staff member prefers). At the end of each day the management team receive a summary of the whole days messages and can therefore assist with any opportunity or issue that was raised.

This solution was a cost effective way of ensuring that the clients staff were supported everyday at times they needed it and the management team could concentrate on being forward looking to grow the business rather than just fire fighting.