This client had bought a number of other letting companies and were in a situation where there were a number of offices that required to be consolidated. The business was fragmented and this highlighted that they required support from an answering service who could understand and be relied upon to ensure that any overflow calls which were received by individual offices were dealt with professionally and personally whilst ensuring the message was sent to the correct person, department or office. 

 

Each named Kendlebell personal assistant was briefed on the requirements. They raised questions and discussed with the client about the information they needed to know about the business. This was provided and they then could understand the set up of each office and could therefore answer the calls in the way the particular department or office required. Support and ability grew quickly and this allowed the client to consolidate the various offices and restructure their business. The service provided was so well received that it became and integral part of the business moving forward.

 

This solution turned out to be a major turning point for the client who saw the benefits of a personal answering service being utilised as part of their business plan. It not only saved money each month but also ensured that the customer service increased as each call was answered by a real person who understood the caller as well and knowing who exactly would be best to receive the message.